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Warning issued for O2 customers after account 'shut'

A warning has been issued after O2 "shut accounts" after wrongly decided phone orders were FRAUD. O2 has come under fire from a customer who wrote into the Guardian newspaper's consumer affairs ...
Belfast Telegraph

Artificial intelligence to handle O2 customer services

O2 has announced plans to introduce an AI capable of performing the same job as customer service staff. The voice recognition system, which is called Aura, was unveiled by the mobile operator’s parent ...
Sky

O2 shoots to top of complaints league table - and customers have one major issue

O2 has received a surge in complaints after announcing last year that its new £2.50 monthly price rise for 2026 would apply to existing customers as well as new sign-ups. The mobile provider had the ...
Neowin

Virgin Media O2 customers: Will you pay 8.8% more or face the exit fees?

VIrgin Media O2 is giving its customers a difficult choice to make. Should they pay the new rates which are 8.8% higher or pay exorbitant exit fees to change over to a new provider? The UK-based ...